For your convenience you may fax your order to us 24 hours a day at 877-677-7427.
1. Call Monday through Friday, 877-667-4277, 10 am to 5 pm EST for immediate return authorization.
2. After you have obtained your authorization number, items being returned should be packed securely in appropriate sized and sturdy cartons. A copy of your packing slip must be enclosed with your merchandise and a letter listing the item number and reason for return. Please specify if replacement, exchange, or credit is required.
3. We would prefer return by UPS.
4. All cartons must have the return authorization number printed on the outside of cartons.
5. Most returns are processed within 2-3 business days upon receipt.
6. All returns are subject to a 15% restocking fee.
We accept the following types of payment
• C.O.D. Money Order/Check Only- All order shipped C.O.D. unless the order is prepaid.
• Prepaid Orders- Orders must be prepaid by check (Please note that orders prepaid by check will be held 10 days for check clearance. There will be a $25.00 service charge on checks that do not clear).
• Money Order
• Credit Card – We accept Visa, Mastercard, and American Express as payment for your order. You must provide your credit card number, expiration date, 3-digit security code, and the name that appears on the card.
INTERNATIONAL ACCOUNTS PLEASE CALL
203-697-9280
Fax: 203-697-9301
We’re always here to answer your questions about ourselves or the website.
